These Terms & Conditions are between subscribers of the Blog Tutor service plans (“you” or “your”) and Andrew Wilder/Why Watermelon, Inc. DBA “Blog Tutor” (“we” or “us”).
30-Day Satisfaction Guarantee & One-Year Commitment
We believe in having long-term relationships with our clients, as it best aligns our interests — we’re invested in your ongoing growth and success. Additionally, our initial setup and optimization for your site is time-consuming and laborious, but we do not charge any setup fees. Therefore, all our plans require a one-year minimum commitment (effective for new subscriptions purchased after November 14, 2018).
However, if you are not satisfied with the service you have received in the first 30 days, you may cancel your subscription and receive a full refund. After 30 days, no refunds will be given, and your subscription and billing will remain active through the initial commitment period.
Hey, We’re Human (AKA Limitation of Liability)
These subscription services are provided with a best faith effort; we’ll do our best to provide everything that we say we will. However, no system (or person) is perfect, and there is a chance, however remote, that something may go wrong (for example, backups may fail or be unavailable, your site may be hacked beyond repair, we may be unreachable, etc.).
If something does go wrong, we will do our best to fix it as quickly as possible. You agree not to hold us liable for any damages beyond the fees you have paid us for this service. In no event will we be liable to you for any lost profits, lost savings, or incidental, indirect, special, or consequential damages, arising out of your use of our services or the breach of this agreement.
The “Inner Peace” and “Zen Master” support plans include “Quick-Support Requests.” The idea behind Quick-Support requests is that we’ll help with those little questions that come up from time to time. They can include single questions or tasks, such as asking for a plugin recommendation, uploading a file to your server, tweaking a font size or other style setting, moving or adjusting widgets, and so on. If we anticipate a request will take longer than 15 minutes, I’ll let you know and we’ll go from there.
Quick-Support Requests cannot be combined into a larger project, do not “roll over” from month to month, and should take 15 minutes or less to complete (they’re supposed to be quick, after all!). For larger projects, we’ll be happy to refer you to great developers we trust who can help you out.
Keeping your site’s software up to date is critically important for security — out-dated software is the most common way sites get hacked. If you are subscribed to the “Inner Peace” or “Zen Master” plan, we will take care of your WordPress core and plugin updates on a regular basis (typically about once a week).
Because updates can occasionally introduce new bugs, we generally do not run updates immediately upon availability (unless it’s for a critical security patch).
Theme updates will be performed for minor (“point”) releases, but generally not for major releases.
If you are subscribed to the “Sleep Soundly” plan, it is your responsibility to keep your site up-to-date. Here is our recommended way to update safely.
Privacy & Security
We take privacy and security very, very seriously. We will not share your personal information with any third parties, except when necessary to do so to provide our services to you, or when required by law. We take measures to protect and secure your information (both personal information and passwords/site access information) using encryption and layers of password-protection and two-factor authentication when available, and we require our contractors or other third-party services to do the same.
In return, we ask you to use strong and unique passwords for your WordPress site, your hosting account, your email account, and other online accounts — and to never send passwords directly in email.
An Occasional Revision
These terms of service were last updated on November 14, 2018. Your purchase and subsequent renewal of any subscriptions affirms your agreement to these terms. We reserve the right to change them at any time — but if they change substantively, we’ll let you know and give you an opportunity to opt-out by cancelling auto-renewal payments, and then continuing the remainder of your prepaid period under the previous terms.