These Terms & Conditions are between monthly subscribers of the Blog Tutor maintenance service plan(s) (“you” or “your”) and Andrew Wilder/Why Watermelon, Inc. DBA “Blog Tutor” (“I” or “me”).
30-Day Satisfaction Guarantee. Cancel Anytime.
If, at any time, you are not satisfied with the service you have received, you may cancel your subscription. If canceling a new account in the first 30 days, you will receive a full refund. If canceling after that, no refunds will be given, and your subscription will remain active through the period for which you have already paid. If you wish for any services to be suspended before the prepaid period is over, just let me know and I’ll be happy to do so.
Hey, I’m Human (AKA Limitation of Liability)
These subscription services are provided with a best faith effort; I’ll do my best to provide everything that I say I will. However, no system (or person) is perfect, and there is a chance, however remote, that something my go wrong (for example, backups may fail or be unavailable, your site may be hacked beyond repair, I may be unreachable, etc.).
If something does go wrong, I will do my best to fix it as quickly as possible. You agree not to hold me liable for any damages beyond the fees you have paid me for this service. In no event will I be liable to you for any lost profits, lost savings, or incidental, indirect, special, or consequential damages, arising out of your use of my services or the breach of this agreement.
The “Leading Edge” and “Captain of Industry” support plans include “Quick-Support Requests.” The idea behind Quick-Support requests is that I’ll help with those little questions that come up from time to time. They can include single questions or tasks, such as asking for a plugin recommendation, uploading a file to your server, tweaking a font size or other style setting, moving or adjusting widgets, and so on. If I anticipate a request will take longer than 15 minutes, I’ll let you know and will quote you a rate for that particular task.
Quick-Support Requests cannot be combined into a larger project, do not “roll over” from month to month, and should take 15 minutes or less to complete (they’re supposed to be quick, after all!).
Keeping your site’s software up to date is critically important for security — out-dated software is the most common way sites get hacked. If you are subscribed to the “Inner Peace” or “Zen Master” plan (formerly known as “Leading Edge” or “Captain of Industry,” respectively), I will take care of your WordPress core and plugin updates on a regular basis (typically about once a week).
Because updates can occasionally introduce new bugs, I generally do not run updates immediately upon availability (unless it’s for a critical security patch).
If you are subscribed to the “Sleep Soundly” plan, it is your responsibility to keep your site up-to-date.
Privacy & Security
I take privacy and security very, very seriously. I will not share your personal information with any third parties, except when necessary to do so to provide my services to you, or when required by law. I take measures to protect and secure your information (both personal information and passwords/site access information) using encryption and layers of password-protection and two-factor authentication when available.
In return, I ask you to use strong and unique passwords for your WordPress site, your hosting account, your email account, and other online accounts — and to never send passwords directly in email.
An Occasional Revision
These terms of service were last updated on November 9, 2015. The Your purchase and subsequent renewal of any subscriptions affirms your agreement to these terms. I reserve the right to change them at any time — but if they change significantly, I’ll let you know and give you an opportunity to opt-out by cancelling auto-renewal payments, and then continuing the remainder of your prepaid period under the previous terms.