New Client Information for Cloudways

Welcome! We'll just need a bit of info to get everything up and running on your account. Please double-check that this page is "Secure" and/or has a green padlock at the top before proceeding. Thanks!

Important: Please use strong -- and different -- passwords for each of your accounts. We recommend randomly-generated passwords of at least 12 characters, and then storing them securely in a password manager such as 1Password or Dashlane.
About You
Your Name
Your Email Address
Your Site's URL

Current Hosting Information
Your Current Web Hosting Company
Awesome! We love Agathon and work with them all the time. We'll reach out to them to get your account details.
Great - we love BigScoots!

To get us access to your account, please add us as a Collaborator. Here's how:
1. Log in to your account at wpo.bigscoots.com.
2. Click on Collaborators on the left menu.
3. Click the Add button in the top-right corner.
4. Enter email address support@nerdpress.net (note the .net, not .com), select Access to all domains (or choose the specific domains), choose Full Access, and click Create.
Were you able to add us as a collaborator?
- Yep, all good!
- No, I got stuck
Ok, no worries! We can do this another way.
Your BigScoots WPO Account Username

Please provide the login info for wpo.bigscoots.com (this is different than your regular login at bigscoots.com).
Your BigScoots WPO Password
Your WPopt "Client Area" Username

This should work here: https://wpopt.net/clientarea.php
Your WPopt "Client Area" Password
Your WPopt cPanel Username

Please provide your cPanel username & password. This is usually accessible from yourdomain.com/cpanel or cpanel.yourdomain.com.
Your WPopt cPanel Password
Please log into your Cloudways account, and select the "Team" menu item at the top. Then click "Add Member."

From there, please add support@nerdpress.net as the new user. Please give us "Support Access" and "Full Console Access."

Once that's done, please click "Next."
1. Please log into your SiteGround account, and select the Websites menu item at the top.
2. Go to the Users section and click Add Users:
3. In the popup, make sure Collaborator is selected. Enter email address support@nerdpress.net (note the .net, not .com) and name NerdPress Support and click Add User:
1. In your WP Engine account, open the Users page (Users > Account Users).
2. Click the Add User button.
3. Fill in the fields, using email address support@nerdpress.net. "Full (no billing)" should work, or you can give us "partial" access if you have other sites.
4. Click Create user.
5. We'll receive an email confirming our access.
Your Hosting Company's Name
Your Hosting Account Username
Your Hosting Account Password
Do you know your FTP information?
- Yes
- No
FTP Access URL or IP address

(Usually something like ftp.yourblog.com or 123.101.21.35)
FTP Username
FTP Password

Cloudflare
Does your site currently use Cloudflare?
Select "Yes" if you have your own Cloudflare account that you can log into. (If your site uses Cloudflare through your host, please select No/Not Sure.)
- Yes
- No/Not Sure
Ok, great. Here's how to get us access:
1. Please log in to your Cloudflare account.
2. Expand the "Manage Account" submenu and click on "Members." (You may need to click on the Cloudflare logo in the top-left corner, or click on "Home" before you see it.)
3. On the next page, click "Invite".
4. On the next screen, under "Invite members" add support@nerdpress.net.
5. Under "Scope" select "Include" and All Domains":
6. Under "Account Scoped Roles," check these three boxes:
  - DNS
  - SSL/TLS, Caching, Performance, Page Rules, and Customization
  - Administrator Read Only
7. Click "Continue to Summary" - it should look like this:
8. Finally, click "Invite."

Were you able to invite support@nerdpress.net?

If not, that's okay. Select "no" and we'll ask for your Cloudflare username & password instead.

Yep!
No

Ok, that's cool. Let's get a new account created!

Please go create a new, free account at Cloudflare (opens new tab), with your email address and a strong, unique password.

⚠ Please do NOT complete any other Cloudflare setup steps; we will do that for you later.

Cloudflare Username (Email address)

Cloudflare Password

Domain Registration
Registrar
This is where you purchased your domain.
Registrar Name
Where is your domain registered?
Registrar Account Username
Registrar Account Password
To give us access to your GoDaddy account, you will need to "Delegate Access" to us.
1. Please go to the Delegate Access page.
2. Click on Invite to Access.
3. Enter the name NerdPress Support and email address support@nerdpress.net (note the .net, not .com).
4. Select the Access level Products & Domains and click Invite.
To give us access to your Namecheap account, you will need to "Share Access" with us.
1. Please log in to your Namecheap account.
2. Select Domain List from the left sidebar and click on the Manage button for your domain name:
3. Choose the Sharing & Transfer tab. In the Share Access - New Manager section, enter support@nerdpress.net (note the .net, not .com) and click Add.
4. On the next page, select Give manager some permissions and then check the box for Advanced DNS. Enter your password again and click Confirm:

WordPress Dashboard Access
Please create a new user account for us on your site. Here's how:
1. In your dashboard, go to Users -> Add New.
2. Enter the username "nerdpress" and our email address, support@nerdpress.net.
3. You can leave First Name, Last Name, and Website blank if you want.
4. Click the "Show Password" button.
5. Copy & paste the password into the field below.
6. Keep "Send User Notification" checked.
7. Select "Administrator" in the "Role" drop-down.
8. Click "Add New User"
It should look something like this (with a different password):
Password For Our "nerdpress" User

Almost done!
What's a popular post or page on your site?
Please enter the full URL of one of your most popular or important posts or pages. We'll keep an eye on it as we're optimizing your site.
Making any changes soon?
Do you plan on changing your web host, your theme, or any other major aspects of your site within the next 1-2 months? If so, please share details here so we can plan accordingly.
Anything else we should know?
Okay, that should cover it -- thanks!

Step 1 of 6

About You

Current Hosting Information

Cloudflare

Domain Registration

WordPress Dashboard Access

Almost done!